Returns are a normal part of modern commerce, especially during and after peak season. Customers expect a simple, flexible process, and retailers design their operations to absorb the volume. What rarely gets as much attention is the environmental footprint these product returns create.
Every return carries a sustainability cost that is often invisible in day-to-day reporting but becomes significant when viewed at scale.
The sustainability impact of returns spans across transportation emissions, excess packaging, additional handling, and waste. Once the holiday rush ends and operations stabilize, this impact becomes clearer and easier to quantify.
Understanding the sustainability cost of returns allows teams to reduce emissions, control material usage, and improve operational efficiency.
Product returns increase environmental impact in ways that go beyond financial loss. They require extra trips, extra handling, and often extra materials. According to a CleanHub analysis using Optoro data, returned products generate over 24 million metric tons of CO₂ each year in the US alone.
Returns Multiply Transportation Emissions
Every returned order effectively duplicates transportation: once to the customer, another back to a facility, and sometimes additional transfers if the item is rerouted to a different warehouse. Reverse logistics rarely run on optimized, high-density routes, so emissions per package are usually higher than outbound shipping.
Packaging Waste is Often Overlooked
Most returned items do not come back in their original packaging. They often arrive in oversized boxes with extra filler material, or damaged packaging that must be discarded and replaced before restocking or resale The result is unnecessary material consumption and waste.
Many returned products never re-enter inventory
Fragile items, seasonal goods, and products that cannot be resold often end up in liquidation or disposal channels. In these cases, the original emissions from manufacturing, packaging, and initial shipping are never recovered—significantly increasing the product’s overall environmental footprint.
Bracketing—ordering multiple variations of a product with the intention of returning most of them—has become a common in ecommerce. While convenient for customers, it creates a multiplier effect on emissions and waste.
Bracketing increases:
Why Enterprises Should Pay Attention
Bracketing behavior is predictable. Products like apparel, footwear, and certain hard goods repeatedly show high return rates. Identifying these patterns creates opportunities to improve product information, sizing guidance, packaging durability, and even delivery service-level selection.
Not all returns have the same sustainability cost. Some product categories, operational workflows, and carrier interactions create more sustainability risk than others.
Product Categories With Outsized Impact
Operational Practices That Quietly Increase Emissions
Several common practices increase return-related emissions without being immediately visible.
Individually, these inefficiencies seem minor. When examined together, they create a meaningful and measurable environmental cost.
Carrier strategy matter because reverse logistics do not follow the same density or predictability as forward shipping. Some carriers operate highly consolidated, optimized returns networks. Others rely on fragmented regional hubs that increase miles per package.
Factors that influence sustainability performance include:
These differences directly affect emissions per returned item.
Improving sustainability does not require slowing down operations or restricting customers choice. The biggest gains come from improved shipment visibility and smarter shipping decisions.
5 key strategies include:
These steps support sustainability and operational efficiency at the same time.
Returns will always be part of commerce. The goal is not to eliminate them but to understand them. When teams analyze the return cycle through an environmental lens, they uncover opportunities to reduce emissions, minimize waste, and streamline processes.
If you want to better understand the sustainability cost of returns and uncover the operational areas that create the most environmental impact, ShipERP can help you bring the data together and turn insight into action.