What makes a business an SAP Intelligent Enterprise? Find out how a digital transformation can drive success.
With rapidly changing technology available, the possibilities are endless for companies to advance. Companies that lead their industry are ones that consistently deliver the best possible experiences for their customers and their workforce.
You can bring your business up to that level in the experience economy by focusing on the use of operational and experience data, i.e. an intelligent enterprise strategy.
To put it simply, the intelligent enterprise is a strategy that uses the latest technologies to turn data into insights and, finally, into action across the business. Emerging technologies such as machine learning, artificial intelligence, and IoT enables businesses to innovate, optimize experience, and automate processes.
With this strategy, your company can be more agile in a fast-moving environment and have a higher chance for sustainable growth. Well, how do you get started?
First, understand that an intelligent enterprise is not a product that you can buy and then implement. It’s an approach powered by the latest technology that your company takes on to become an intelligent enterprise.
SAP’s technology approach for the intelligent enterprise focuses on three components: the operations, the experience, and the intelligence. Operational data is the “what” of business data, like transactions, which are collected from day-to-day processes. Businesses look to experience data, the “why,” and collected from stakeholder sentiments, to gain insights and predict demand. The intelligent technology brings operational and experience data to deliver powerful business outcomes.
SAP offers a portfolio of enterprise software that can links those components by connecting experience and operations with intelligent technology. The architecture of an intelligent enterprise comprises of:
With the new possibilities offered by an intelligent enterprise, your company can redefine the end-to end customer experience, increase productivity, and transform workplace engagement among employees.
Now that you know about what an SAP intelligent enterprise can do for you, it’s time to consider how you can implement this strategy for your organization. This digital transformation journey starts with defining your business goals across the entire organization with the customer experience at the forefront.
Depending on your industry, your business outcomes can vary greatly. The common link between industries, however, is the focus on customer experience that truly delivers value across organizations. For example, supply chain industries must anticipate, fulfill, and exceed customer demands in real time to win in the experience economy.
After determining your business goals, your organization needs to implement an experience management solution, a business technology platform, and a suite of applications to perform at the highest level. The following solutions you can integrate on SAP for your organization:
Form the foundation of your intelligent enterprise with data management and cloud platform technologies to unlock success in the experience economy by delivering exceptional experiences for your customers and employees.
For any company with a supply chain, it’s important to know that 44 percent of all shoppers say faster delivery would increase their trust in a brand. How can you achieve this?
Give your customers the experience they want with an intelligent digital supply chain. In this experience economy, success for your company means running a customer-centric supply chain.
Foster positive experiences with your company by focusing on:
Think to yourself regarding your organization:
If you’ve answered yes to all these questions, congratulations! You’re already an SAP intelligent enterprise. Keep it up to continue to see better results. If you’ve answered no to any of these questions, consider what you’re missing to transform your company into an SAP intelligent enterprise.
The intelligent enterprise strategy is an important blueprint for the future of businesses. With SAP solutions, you can become a leader in your industry by unlocking new sources of growth to close the gap in the experience economy.