--- title: "#1 Customer Retention Tool: Web-Based Package Tracking Software" description: Did you know that web-based package tracking software can increase your customer lifetime value? Learn the secrets of retaining your customer’s loyalty. image: https://blog.shiperp.com/hubfs/web%20based%20package%20tracking%20software-1.png --- [![shiperp](https://blog.shiperp.com/hs-fs/hubfs/raw_assets/public/ShipERP_January2021/images/header-logo.png?width=720&height=50&name=header-logo.png "shiperp")](https://shiperp.com/) Menu - [About](https://shiperp.com/about/) - [Our Company](https://shiperp.com/about/) - [News & Events](https://shiperp.com/news-and-events/) - [Our Carriers](https://shiperp.com/shiperp-shipping-carriers/) - [Our Customers](https://shiperp.com/shiperp-users/) - [Partnerships](https://shiperp.com/about/partnerships) - [Careers](https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=01941100-00e7-48f9-ab7c-eeebe5fa1386&ccId=19000101_000001&lang=en_US) - [Shipping Solutions](https://shiperp.com/our-shipping-solutions/) - [**ShipERP Core** Multi-Carrier/Multi-mode Shipping Solution](https://shiperp.com/shipping-solutions/sap-shiperp-core/) - [**ShipERP Cloud** Cloud Shipping Software](https://shiperp.com/shipping-solutions/shiperp-cloud/) - [**ShipSOI** Sales Order Integration](https://shiperp.com/shipping-solutions/sap-sales-order-integration/) - [**ShipEWM** Parcel Shipping for SAP EWM](https://shiperp.com/shipping-solutions/sap-extended-warehouse-management/) - [**ShipTM** Parcel Shipping for SAP TM](https://shiperp.com/shipping-solutions/shiptm-parcel-transportation/) - [**ShipERP Spotlight **Parcel Carrier Spend Management****](https://shiperp.com/shipping-solutions/shiperp-spotlight-parcel-carrier-spend-management/) - [**AuditERP** Freight Audit](https://shiperp.com/shipping-solutions/sap-freight-audit/) - [**CarrierPORTAL**](https://shiperp.com/shipping-solutions/sap-carrier-portal/) - [**SupplierPORTAL**](https://shiperp.com/shipping-solutions/sap-supplier-portal/) - [Compliance Solutions](https://shiperp.com/compliance-solutions/) - [**ShipAVM** Address Validation](https://shiperp.com/compliance-solutions/sap-address-validation/) - [**ShipAES** Automated Export System](https://shiperp.com/compliance-solutions/sap-automated-export-system/) - [**ShipDPS** Denied Party Screening](https://shiperp.com/compliance-solutions/sap-denied-party-screening/) - [**ShipHAZ** Hazardous Material](https://shiperp.com/compliance-solutions/sap-hazardous-material/) - [**ShipATLAS** German Automated Export System](https://shiperp.com/compliance-solutions/sap-atlas/) - [Resources](https://learn.shiperp.com/shipping-resources-by-shiperp) - [**ShipERP University** Customer Training Program](https://learn.shiperp.com/shiperp-university) - [Webinars](https://learn.shiperp.com/webinars) - [Downloadable Resources](https://learn.shiperp.com/shipping-resources-by-shiperp) - [Blog](https://blog.shiperp.com/) - [Customer Success Stories](https://learn.shiperp.com/case-studies) - [Parcel Shipping](https://shiperp.com/parcel-shipping/) - [**Multi-Carrier Shipping** How ShipERP Handles Multi-Carrier Shipping](https://shiperp.com/multicarrier-shipping/) - [**Enterprise Shipping** Why Use ShipERP For Enterprise Shipping](https://shiperp.com/enterprise-shipping/) - [Shipping Tracking Software](https://shiperp.com/shipment-tracking-software/) - [Contact](https://shiperp.com/contact/) - [Contact Us](https://shiperp.com/contact/) - [Customer Support Login](https://support.erp-is.com/support/home?__hstc=106397660.63c6d9173278e0d7264effd3291fe0e5.1587107689792.1587107689792.1587107689792.1&__hssc=106397660.12.1587107689793&__hsfp=377607323) [Customer Support](https://support.erp-is.com/support/home?__hstc=106397660.8370dcb1fffd567a303f81c31fe578ef.1610618620550.1610618620550.1610623714161.2&__hssc=106397660.2.1610623714161&__hsfp=3253249625) [Schedule Live Demo](https://learn.shiperp.com/shiperp-shipping-software-demo) ![](https://blog.shiperp.com/hubfs/web%20based%20package%20tracking%20software-1.png) # #1 Customer Retention Tool: Web-Based Package Tracking Software Published by [Vivian Vy Lam](https://blog.shiperp.com/author/vivian-vy-lam) on Mar 4, 2021 6:00:00 AM Did you know that a web-based package tracking software has the potential to increase your customer lifetime value? With package tracking, you quickly enable positive customer experiences that leave your customers coming back to you for more business!  It’s time you learn the secrets on what goes into retaining your customer’s loyalty.  Customer retention requires a strategy. Businesses, from one-person operations to enterprises, focus heavily on retaining customers and improving their lifetime value.   Web-based package tracking software fits perfectly into most business' customer retention plans because:  - It extends the lifetime value of the customer - Reduces costs – fewer customer calls - Fully integrated solutions without massive hardware requirements - Improve distribution efficiency  When your business has shipping software logistics in place, you increase customer happiness, reduce overhead and improve [loyal customer retention](https://blog.shiperp.com/retain-loyal-customers-with-parcel-tracking).     ![web based package tracking software-1](https://blog.shiperp.com/hs-fs/hubfs/web%20based%20package%20tracking%20software-1.png?width=600&name=web%20based%20package%20tracking%20software-1.png)   ## What Is a Web-based Package Tracking Software?  Tracking software allows for multiple shipping options and easy, automatic tracking of all items. Unique tracking numbers are generated to enable businesses to track both incoming and outgoing packages.  But what does "web-based" mean?  The term web-based is used interchangeably with cloud-based hosting or software as a service (SaaS) solution. Unlike an in-house solution, middleware is cut out of the equation to allow for easy setup and fewer IT solutions costs.  With the least amount of hassle, a cloud-based solution provides fast and efficient tracking software that allows your business to:  - Enter new markets  - Improve resiliency  - Grow faster  Flexible and scalable, web-based solutions are maintenance-free, allowing your business to focus on what it does best. Updates and delivery are pushed right on the cloud to reduce your need to expand IT teams and ensure that your business has the latest software version, patches, and updates.  Web-based tracking does more than benefit your business personally – it benefits your customers, too.  Customers know where their shipment is in the world, and it's easy for your business to trace all packages. Your business can enhance your distribution network with full proof of delivery for each shipment.  The right solution allows you to view all shipment data and also email Proof of Delivery in an instant.    [![ebook Integrated Shipping solutions to impact customer experience](https://no-cache.hubspot.com/cta/default/5538017/65404f60-00fb-490e-a295-ba8c8d7c4bbc.png)](https://cta-redirect.hubspot.com/cta/redirect/5538017/65404f60-00fb-490e-a295-ba8c8d7c4bbc)   ## Pros and Cons of Web-based Package Tracking Software  Web-based software allows your business to negate the costs of running new, expensive servers. As your business grows, you only need to log into the solution and never worry about infrastructure advancements.  The pros and cons of web-based tracking software are:  **Pros**  - Accessible anywhere and anytime with an Internet connection  - Reduce customer service calls  - Increase customer retention with tracking software - Maintain inbound shipments - Build customer loyalty  **Cons**  - Rely on third-party to host your solution  - Less control over your data  When you used a web-based solution, your company doesn't have to worry about software or hardware updates. All of the logistics behind operating the software are entirely in the company's hands, offering the service.  It's easier to pay a third-party that handles all of the infrastructure and software requirements from a business standpoint. Based on your shipping volume, solutions can be scaled up or down without the large capital requirements involved.  It can cost[five times more](https://www.forbes.com/sites/jiawertz/2018/09/12/dont-spend-5-times-more-attracting-new-customers-nurture-the-existing-ones/) to attract a new customer than to sell to a returning customer. Returning customers are also far more likely to buy new products from you than new customers.    ## What Can A You Offer to Customers to Extend Their Lifetime Value?  Businesses like yours *should* work to extend the lifetime value of their customers. The less time you spend chasing new customers, the more time you can spend working on improving your product or service.  Returning customers are high-value, more likely to buy, and cost less to maintain.  From a small business to an enterprise, many companies' key is to try and extend every customer's lifetime value.   A few ways to boost the lifetime value of a customer include:  - Real-time package tracking for customers to always to know where their package is so that they don’t have to seek answers from customer service agents  - Increased lifetime value by raising rates or offering more products that customers have requested - Multiple support channels, such as web-based tracking, to improve customer service - Build customer relationships to reduce customer churn levels by as much as [16%](https://www.retently.com/blog/increase-customer-lifetime-value/)  - Collecting actionable customer feedback to learn how you can improve your products and services  - Monitoring feedback to find customer pain points and provide solutions  - A personalized experience for your customers  - A holistic software that will help you drive customer loyalty for your business  Businesses should always try and find ways to increase the lifetime value of their customers. The methods above need to be implemented, reviewed, and put into action multiple times throughout your business' operations. Adapting and adjusting to customer needs is key to long-term business success.  Web-based package tracking like ShipERP Cloud opens the door for your business to integrate your current solutions into a web-based system. There's no need for expensive new infrastructure, and you'll be able to increase the lifetime value of your customers.  [![Get the power of ShipERP on Cloud](https://no-cache.hubspot.com/cta/default/5538017/415698ef-adc5-46f2-9bb0-0b67af74c301.png)](https://cta-redirect.hubspot.com/cta/redirect/5538017/415698ef-adc5-46f2-9bb0-0b67af74c301) Tags: [Shipping](https://blog.shiperp.com/tag/shipping), [Parcel Shipping](https://blog.shiperp.com/tag/parcel-shipping), [Tracking](https://blog.shiperp.com/tag/tracking), [Automation](https://blog.shiperp.com/tag/automation), [Supply Chain](https://blog.shiperp.com/tag/supply-chain), [Shipping Software](https://blog.shiperp.com/tag/shipping-software), [Cloud](https://blog.shiperp.com/tag/cloud) [Back to Blog](https://blog.shiperp.com) ## Related Articles ## [How to Retain Loyal Customers with Parcel Tracking](https://blog.shiperp.com/retain-loyal-customers-with-parcel-tracking) Relieve your customer concerns and gain visibility into your logistics with one software: parcel... [Read More](https://blog.shiperp.com/retain-loyal-customers-with-parcel-tracking) ## [Choosing the Right eCommerce Fulfillment Service Model](https://blog.shiperp.com/ecommerce-fulfillment-service-model) Not all eCommerce businesses are created equal, but meeting customer expectations is a must for... [Read More](https://blog.shiperp.com/ecommerce-fulfillment-service-model) ## [11 Benefits of Cloud Shipment Tracking You Never Thought Of](https://blog.shiperp.com/cloud-shipment-tracking) A cloud tracking software enables your supply chain to truly revamp your supply chain processes and... [Read More](https://blog.shiperp.com/cloud-shipment-tracking) ###### **ABOUT US** ShipERP, the SAP-integrated multi-carrier shipping software, is dedicated to increasing supply chain efficiencies for businesses wanting to experience seamless order-to-cash processing. ![SOC2 Type2 Certified](https://blog.shiperp.com/hs-fs/hubfs/SOC2%20Type2%20Certified.png?width=127&height=157&name=SOC2%20Type2%20Certified.png) © 2026 ShipERP [![Linkedin](https://blog.shiperp.com/hs-fs/hubfs/raw_assets/public/ShipERP_January2021/images/social-linkedin.png?width=48&name=social-linkedin.png "Linkedin")](https://www.linkedin.com/company/608932/)   [![Facebook](https://blog.shiperp.com/hs-fs/hubfs/raw_assets/public/ShipERP_January2021/images/social-facebook.png?width=48&name=social-facebook.png "Facebook")](https://www.facebook.com/Shiperp-172585756105537/)   [![Twitter](https://blog.shiperp.com/hs-fs/hubfs/raw_assets/public/ShipERP_January2021/images/social-twitter.png?width=48&name=social-twitter.png "Twitter")](https://twitter.com/ShipERPbyERPIS)   [![Youtube](https://blog.shiperp.com/hs-fs/hubfs/raw_assets/public/ShipERP_January2021/images/social-youtube.png?width=48&name=social-youtube.png "Youtube")](https://www.youtube.com/user/erpissales) ###### **SHIPPING** - [ShipERP Core](https://shiperp.com/shipping-solutions/sap-shiperp-core/) - [ShipERP Cloud](https://shiperp.com/shipping-solutions/shiperp-cloud/) - [Sales Order Integration](https://shiperp.com/Shipping-Solutions/sap-sales-order-integration/) - [Extended Warehouse Management](https://shiperp.com/Shipping-Solutions/sap-extended-warehouse-management/) - [Freight Audit](https://shiperp.com/Shipping-Solutions/sap-freight-audit/) - [CarrierPORTAL](https://shiperp.com/Shipping-Solutions/sap-carrier-portal/) - [SupplierPORTAL](https://shiperp.com/Shipping-Solutions/sap-supplier-portal/) ###### **COMPLIANCE** - [Address Validation](https://shiperp.com/Compliance-Solutions/sap-address-validation/) - [Automated Export System](https://shiperp.com/Compliance-Solutions/sap-automated-export-system/) - [Denied Party Screening](https://shiperp.com/Compliance-Solutions/sap-denied-party-screening/) - [Hazardous Material](https://shiperp.com/Compliance-Solutions/sap-hazardous-material/) - [German Export System](https://shiperp.com/compliance-solutions/sap-atlas/) - [Master Data Governance](https://shiperp.com/compliance-solutions/sap-master-data-governance/) ###### **RESOURCES** - [Downloadable Resources](https://learn.shiperp.com/shipping-resources-by-shiperp) - [Customer Success Stories](https://learn.shiperp.com/case-studies) - [ShipERP University](https://learn.shiperp.com/shiperp-university) ###### **OTHER** - [Privacy Policy](https://shiperp.com/about/privacy-policy) - [Terms of Use](https://shiperp.com/about/terms-of-use) - [Site Map](https://shiperp.com/sitemap) ###### **CONTACT** - [Schedule Demo](https://learn.shiperp.com/shiperp-shipping-software-demo) - [Contact Sales / Support](https://shiperp.com/Contact) - [Client Support Portal](https://support.erp-is.com/support/login?__hstc=106397660.8370dcb1fffd567a303f81c31fe578ef.1610618620550.1610618620550.1610623714161.2&__hssc=106397660.2.1610623714161&__hsfp=3253249625) ###### **ABOUT** - [Our Company](https://shiperp.com/about/) - [Our Partners](https://shiperp.com/About/Partnerships) - [Our Carriers](https://shiperp.com/shiperp-shipping-carriers/) - [Our Customers](https://shiperp.com/shiperp-users/) - [Careers](https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=01941100-00e7-48f9-ab7c-eeebe5fa1386&ccId=19000101_000001&lang=en_US) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Vivian Vy Lam", "url" : "https://blog.shiperp.com/author/vivian-vy-lam" }, "dateModified" : "2021-03-04T14:00:02.150Z", "datePublished" : "2021-03-04T14:00:00.000Z", "headline" : "#1 Customer Retention Tool: Web-Based Package Tracking Software", "image" : [ "https://blog.shiperp.com/hubfs/web%20based%20package%20tracking%20software-1.png" ], "mainEntityOfPage" : { "@id" : "https://blog.shiperp.com/web-based-package-tracking-software", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.shiperp.com/hubfs/Logos/ShipERP-email-signature.png" }, "name" : "ShipERP" } } ``` ```json { "@context": "http://schema.org", "@type": "BlogPosting", "mainEntityOfPage":{ "@type":"WebPage", "@id":"https://blog.shiperp.com/web-based-package-tracking-software" }, "headline": "#1 Customer Retention Tool: Web-Based Package Tracking Software", "image": { "@type": "ImageObject", "url": "https://f.hubspotusercontent10.net/hubfs/5538017/web%20based%20package%20tracking%20software-1.png" }, "datePublished": "2021-03-04 14:00:00", "dateModified": "March 4, 2021, 2:00:02 PM", "author": { "@type": "Person", "name": "Vivian Vy Lam" }, "publisher": { "@type": "Organization", "name": "ShipERP", "logo": { "@type": "ImageObject", "url": "https://cdn2.hubspot.net/hubfs/5538017/Logos/ShipERP-email-signature.png" } }, "description": "Did you know that web-based package tracking software can increase your customer lifetime value? 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